Refund policy

SUBSCRIPTIONS

If you subscribe to an author, you will receive ongoing “auto-renew” months of access to the perks they offer. If you wish to cancel or change a paid subscription, you may do so at any time in Your Account. To access the Subscriptions area, login and click Subscriptions. Additionally, your order confirmation emails have links to your order. You can manage your subscription from there.

If you are seeking a refund because you forgot to cancel a subscription, cancel the auto-renew and let us know within 72 hours of the charge being applied. We will then refund the most recent charge. 

DIGITAL PRODUCTS

We typically do not offer refunds on digital produts. but we want you to be a happy customer.  If you purchased an eBook, music or other digital product and are unhappy with it, please reach out to us and let us know what is wrong.  (ShadowbannedLibrary@Proton.me)   

PHYSICAL PRODUCTS

Physical products on our site do not come with any form of warranty, meaning, if you drop an item on the floor, and it breaks, we will not be able to replace it free of charge.   Equally, if you buy a solar flashlight, and it stops working in a year, we would not be able to replace it free of charge.  That said, if you buy something, and it doesn't work at all or something is wrong with it, please let us know within seven days of delivery, and we will make it right.   (ShadowbannedLibrary@Proton.me) 

If you bought a physical product and want to return it because you decided you don't want it anymore, or perhaps you would rather have the blue color instead of the red color you bought, you will be responsible for the cost of shipping it back to us.  The item must arrive in the same condition it was sent out.  All pieces and parts must be included in the return.  Return requests must be made within seven days of delivery.  If the item came in a box, the box must be included in the return.  (ShadowbannedLibrary@Proton.me)